Service Desk Employee (native English)

The Helpdesk Employee is the ‘spider in the web’ between the customers and service technicians.

He/she guides and directs the total process flow between customer and the repair center and therefore:
• Provides information to the national and international partners and customers before, during and after the repair or calibration stage, such as: schedule dates, information on delivery time, shipping information, service prices etc..
• Calculates and watches repair and calibration price quotations.
• Invoices the customer, after checking the bill, for carried out activities or contracts.
• Deals with customer complaints and reclamation’s with respect to service activities.
• Keeps the service management system up to date with customer and agreement information.
• Takes care of job scheduling.
• Is alert on possible sales or service leads. Seeks and exploits commercial opportunities.
• Tries to establish a long-term relationship with our customers.
• Works closely with the Sales Support Engineer in visiting contract customers and following/generating leads.
• Generates contract offers and negotiates contents.

• Intermediate level or equivalent in experience. Minimal 2 years previous experience in an electronic equipment and planning environment.
• Must be fluent in English (native) & German.
• Demonstrated ability to recognize and anticipate potential problems and commercial opportunities.
• Good communication skills, both oral and written.
• Requires a high degree of accuracy and attention to detail.